I’ve been attempting to fill out my unemployment benefits claim all week however I keep getting this message:
Seemingly technology-friendly but so not the case
When I try to call the handy number associated with English speaking persons, I get a lovely recorded message that gives me no option to speak with a human. While I understand that I am only one of many X number of San Franciscans trying to file unemployment; I will make it clear. I am not calling to find out when my check will be sent and I am not calling to make sure you received my paperwork. I am, in fact, calling because you, the Web site, have directed me to speak with someone. I have pressed every button imaginable when I call — nothing. Every time it is a friendly woman’s voice telling me that I can fill out all the paper work online and that the best times to call are on Wednesday and Thursday, “thank you and good-bye.” What? Wait. I didn’t hear my option to speak with a representative. So I tired calling the TTY number and it redirects me to the aforementioned number — the-no-human-very-nice-sounding-woman — thanks. All I want is to speak to a human and find out why I have to call. Anyone else having this issue or have a magic number to call like comcastcares on Twitter?
Anger subsides. Stay tuned until next week when I go in person and try to sort this out. The saga continues…
